TrainingEZ · Business Excellence Support Team (BEST), Pakistan

Refund policy

Last updated: 2 November 2026

30-day product-issue policy

If, within 30 days of purchase, you experience an issue that makes TrainingEZ Pro unusable and we cannot resolve it, you may request consideration of a full refund. This is the conditional 30-day policy configured for the product in Freemius; it is not an unconditional refund promise.

Please contact manager@trainingez.com promptly, explain the issue and allow us an opportunity to investigate. Include the order reference, purchase email and relevant software versions. Do not send card details or passwords.

Processing and subscriptions

Freemius processes the purchase and any approved refund. You can use the order receipt or Freemius customer account to identify the transaction. The checkout and order confirmation describe the applicable purchase terms. We cannot promise a bank’s processing time.

To stop future automatic renewal, cancel the subscription through your Freemius customer account before the renewal date. Stopping renewal does not automatically request or approve a refund for an earlier payment.

Training fees are separate

This policy concerns purchases of the TrainingEZ Pro software. Course registration fees, participant withdrawals and payments recorded by organisations using TrainingEZ are handled by those organisations under their own policies.

Your rights

This policy does not limit any non-excludable rights available under applicable consumer law. For questions, contact manager@trainingez.com and refer to the terms shown with your purchase.

Questions: manager@trainingez.com.