HELP & SUPPORT
Find an answer.
Get back to your programme.
Start with the common checks below, or use the configured support channel for a question about your setup.
Before sending a request
Include your WordPress, PHP and TrainingEZ versions, the screen involved, steps to reproduce and the exact error. Remove personal data from screenshots.
Contact the TrainingEZ team
Support contact available at launchUse this address for setup questions and reproducible product issues.
Common questions
Why has an email not arrived?
Check the sending log, SMTP credentials, sender configuration and spam folder. For scheduled messages, verify WordPress cron. A successful mail handoff does not prove inbox delivery.
Why is an email template unavailable?
The template list follows course timing and recipient eligibility. For example, attendance reminders and payment reminders are shown only when applicable.
Will CSV import create accounts?
Existing accounts are matched by email. Creating missing subscriber accounts requires the explicit creation option and suitable permission. Preview a small batch first.
What should I never send to support?
Do not send passwords, SMTP credentials, licence keys or full participant lists. Test changes on staging and keep a backup.